IoT Service and Support

🌐 Service overview

The IoT Service and Support category helps connect, configure, and support approved “Internet of Things” and specialized smart devices on Laurentian University networks. This includes network-connected cameras, sensors, digital signage, parking and door access equipment, blue lights, panic buttons, building controls, and other specialized hardware used for institutional operations, teaching, research, safety, and campus services.

Why use this service?	Use this service when a university-owned or university-approved smart device needs to be connected to the network, supported, investigated, moved, replaced, or configured. This helps ensure devices are reliable, secure, documented, and connected to the appropriate network segment.
Who can use this service?	Employees requesting support for departmental or institutional IoT/smart devices Faculty and researchers using approved connected devices for teaching or research Students, contractors, or vendors when sponsored by a Laurentian department or project owner
Who can not use this service?	Personal computers and common personal entertainment devices used by students in residence, such as gaming consoles, Google Chromecast devices, streaming devices, smart TVs, and similar devices, are allowed where they comply with Laurentian residence and network acceptable-use requirements. These devices may use the designated residence network or connection process; support is limited to basic connectivity guidance. Personal consumer devices outside of residence, or devices not required for university business, teaching, research, residence use, or campus operations Unapproved devices that do not meet Laurentian security, privacy, network, or procurement requirements Devices intended to bypass university network controls, monitoring, or authentication requirements Training on how to operate third-party equipment or software beyond basic connectivity support; users should consult the vendor, department, or approved training materials.
How do I use this service?	Submit a request through the Service Desk with the device type, purpose, location, department owner, vendor contact if applicable, required date, network requirements, and any privacy or security considerations.
What if I have issue with the service?	See Need help? below.

Timelines

Initial Response	1 Business day
Time to resolution	3 Business days

🔄 What to expect (process)

Request submission: Submit a request with the device type, manufacturer/model, serial number if available, purpose, physical location, department owner, required date, and vendor or contractor contact information if applicable.
Review and intake: IT reviews the request to confirm the device is university-owned or approved, identifies the appropriate network, and checks whether the device requires special configuration, firewall rules, static addressing, vendor access, or integration with campus systems.
Security, privacy, and procurement considerations: New or cloud-connected devices may require review for data collection, video/audio recording, authentication, encryption, lifecycle support, vendor terms, and compliance with university privacy and security requirements.
Coordination and scheduling: IT may coordinate with the requester, Facilities, Campus Safety, Procurement, vendors, or contractors to schedule installation, cabling, access to rooms, testing windows, and any service interruptions.
Configuration and testing: Approved devices are documented, connected to the appropriate network, configured where required, and tested for connectivity, monitoring, and expected functionality.
Resolution and follow-up: IT confirms the outcome with the requester, provides any relevant support details, and may document ownership, location, vendor contacts, and replacement or renewal considerations for future support.

⚡ Quick Actions

Raise a support request here: https://laurentian.atlassian.net/servicedesk/customer/portal/5/group/58/create/212

Need help?

Contact the Service Desk online

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