IT Asset Disposal

🌐 Service overview

The IT Service Desk provides secure and environmentally responsible disposal of university-owned electronic devices.

All equipment is processed to ensure data is permanently removed and hardware is disposed of in compliance with university security and sustainability policies.

Why use this service?	You need to dispose of old or unused university devices You want to ensure data is securely wiped You are replacing or upgrading equipment You want to follow proper environmental and security standards
Who can use this service?	Faculty and administrative staff. University departments and units
Who can not use this service?	Personal device disposal Non-university owned equipment Unauthorized disposal requests
How do I use this service?	Submit a disposal request through the service portal Provide details about the device(s) IT will coordinate collection and secure disposal 👉 Raise a support request here: General Support Request
What if I have issue with the service?	see Need Help below.

Timelines

Initial Response	1 Business day
Time to resolution	Varies based on volume and scheduling

🔄 What to expect (process)

Request submission
You submit a request with device details
Review and scheduling
IT reviews the request and schedules pickup or drop-off
Data destruction
All data is securely wiped from storage devices
Disposal / recycling
Equipment is disposed of following environmental standards
Confirmation and closure
Request is completed and recorded

🔐 Security and compliance

All data is permanently wiped before disposal
Devices are handled with university security policies
Disposal follows environmental and sustainability standards

⚡ Quick Actions

Raise a support request here: https://laurentian.atlassian.net/servicedesk/customer/portal/5/group/58/create/212

Need help?

Contact the Service Desk online

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