OneCard Support/Maintenance

🌐 Overview

Support for your official university identification card. Since your OneCard can acts as your library card, meal plan wallet, door key, and/or city bus pass, keeping it working is a priority. We assist with troubleshooting of OneCard Issues (ie. magnetic stripe/chip failures etc)

Why use this service?	Your OneCard is not working (e.g., not scanning or being recognized). Your card’s magnetic stripe or chip is damaged. You are experiencing issues accessing services linked to your OneCard.
Who can use this service?	Employees Faculty Students
Who can not use this service?	Users without an issued OneCard. Issues related to non-university cards or external systems.
How do I use this service?	Submit a request describing the issue with your OneCard. Provide details such as card usage issue (access, payment, etc.). Follow guidance provided by support staff for resolution or replacement. ** Visit the Laurentian HUB if replacement is required.
What if I have issue with the service?	See Need Help below.

Timelines

Initial Response	1 Business day
Time to resolution	1 Business days

🔄 What to expect

Request submission
You submit a request describing the issue with your OneCard.
Verification and intake
Support staff verify your identity and review the issue details.
Troubleshooting / resolution
The issue is diagnosed and resolved, or next steps are provided.
Confirmation and closure
Once the issue is resolved, the request is updated and closed.

⚡ Quick Actions

Raise a support request here: https://laurentian.atlassian.net/servicedesk/customer/portal/5/group/58/create/212

Need help?

Contact the Service Desk online

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