/
Device support, maintenance and repair

Device support, maintenance and repair

🌐 Classroom, Lab & Shared Space Technology Support

Request on-site or remote assistance for technology located in shared Laurentian University spaces, including classrooms, lecture halls, meeting rooms, computer labs, collaborative study spaces, and other public-use areas. Support includes troubleshooting and maintenance for podium computers, displays, projectors, microphones, speakers, cameras, control panels, cabling, network-connected lab workstations, and standard classroom or lab software used for teaching, learning, presentations, and events.

Service category: Teaching, learning and shared-space technology

Use this service when: technology in a shared campus space is not working as expected, needs routine maintenance, or requires support before or during a class, meeting, presentation, lab, or event.

Who can use this service?

  • Faculty and instructors teaching in shared spaces

  • Students using computer labs or public workstations

  • Employees and departments using meeting rooms or shared presentation spaces

  • Contractors, guests, or event organizers with approved access

What is included?

  • Incident support for classroom, meeting room, lab, and public-space technology

  • Basic troubleshooting for audio, video, display, projection, conferencing, and presentation equipment

  • Maintenance of shared computers, peripherals, and standard lab/classroom software

  • Escalation to specialized teams or vendors when repairs, replacements, or infrastructure work are required

What if I have an issue with the service?

See Need help? below.

Timelines

Initial response

1 business day

Target resolution

3 business days for standard issues, depending on parts, vendor availability, room access, and issue complexity

Urgent classroom impact

Prioritized when an active class, exam, presentation, or scheduled event is affected

🔄 What to expect

  1. Request submission: Submit a support request with the room or lab location, equipment affected, a description of the issue, and the date/time support is needed if a class, exam, meeting, or event is impacted.

  2. Review and prioritization: IT reviews the request, confirms the scope, and prioritizes issues affecting active teaching, exams, presentations, or scheduled events.

  3. Follow-up: If more information is needed, IT may contact you for details such as error messages, photos, device names, software involved, or availability to access the space.

  4. Troubleshooting and support: IT provides remote or on-site assistance to diagnose classroom, lab, meeting room, audio/visual, workstation, or shared-space technology issues.

  5. Escalation if required: Requests may be escalated to specialized IT teams, Facilities, vendors, or external service providers when repairs, replacements, cabling, infrastructure, or warranty support are needed.

  6. Resolution and closure: IT will update the request with the outcome, confirm when the issue has been resolved or mitigated, and note any follow-up actions if additional work is required.

⚡ Quick Actions

Raise a support request here: https://laurentian.atlassian.net/servicedesk/customer/portal/5/group/58/create/212

Need help?

Contact the Service Desk online

Article feedback

If you’d like to share any feedback about this article, please let us know.