Software Installation and Troubleshooting

Why use this service?

• Installing/upgrading university-approved software

• Configuring apps with university systems (network drives, printers, VPN, email)

• Ensuring correct licensing and security updates

• Troubleshooting crashes, errors, or performance issues

Who can use this service?

• Faculty and administrative staff

• University departments and units using university-owned end-user devices and peripherals

Who can not use this service?

• Students’ personally-owned devices (unless explicitly supported elsewhere)

• Contractors/vendors using non-standard or unsupported software

• Personal or non-university use

How do I use this service?

Submit a request 24/7 through our self-serve portal. Click here to fill out the IT Software Support Request form.

What if I have issue with the service?

See Need help? below.

Initial Response

1 business day

Time to resolution

• Standard installs within a few business days after all info is received

• Complex/custom may require extra time for licensing, testing, or vendor coordination

Operating Systems

• Mac O/S

• Windows O/S

Security

• SentinelOne

• CheckPoint Harmony VPN

Productivity

• MS Office

• Adobe Acrobat Reader

• Zoom Client

Browsers

• Google Chrome

Printing

• PaperCut

• Xerox print drivers

Other

Other IT Managed software defined per user role/responsibilities