Xerox Printing Equipment
🌐 Service overview
Support for the university’s multi-function devices (MFDs). We handle installation, maintenance, and supply of copier/scanner/printer units across campus including consumables (paper, toner etc.). If you’re having an issue with printing or need paper/toner, we can help.
Why use this service? | • You need a new copier, scanner, or printer installed in your area • You need to relocate or remove an existing MFD • You are experiencing issues with a Xerox device (paper jams, print quality, connectivity, etc.) • You need network connectivity configured for a printing device |
Who can use this service? |
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Who can not use this service? | • Personal printer support • Non-university owned printing equipment • Home office printer requests |
How do I use this service? | • Submit a support request through the service portal • Provide details about the device or issue you are experiencing • IT will coordinate installation, maintenance, or repair as needed • 👉 Raise a support request here: General Support Request |
What if I have issue with the service? |
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Timelines
Initial Response | 2 Business days |
Time to resolution | 5 Business days |
🔄 What to expect (process)
Request submission
Submit a request with details (location, device ID if available, and the issue or supply needed).Review and triage
IT reviews your request and prioritizes it.Service or supply
We deliver paper or toner, clear jams, or fix basic print issues. Complex repairs are escalated to Xerox as needed.Verifications
We confirm the device is working and prints as expected.Closure
You’ll receive an update once the request is complete.
⚡ Quick Actions
Raise a support request here: https://laurentian.atlassian.net/servicedesk/customer/portal/5/group/60/create/204
Need help?
Contact the Service Desk online
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