/
Papercut Printing Support

Papercut Printing Support

🌐 Service overview

Support for the university's print management system, powered by PaperCut MF. We help you print, copy, and scan seamlessly across campus — from setting up your account to releasing jobs at any multi-function device. Whether you need help with print drivers, account balances, budget configuration, or permissions, we're here to assist.

Why use this service?

  • You need help setting up or installing print drivers on your computerYou're having trouble releasing a print job at a campus copier

  • Your print account balance needs to be topped up or corrected

  • You need budget configuration or permissions updated for your department

  • You need to tap or register your campus card for printing

  • You're experiencing issues with the PaperCut web portal or client software

Who can use this service?

• Employees

• Faculty

• Students

Who cannot use this service?

• Personal printer support (non-university devices)

• Home office printing issues

• Third-party print software unrelated to PaperCut

How do I use this service?

• Submit a support request through the service portal

• Let us know what you need help with (driver install, balance issue, permissions, etc.)

• IT will review your request and get back to you

• 👉 Raise a support request here: General Support Request

What if I have an issue with the service?

Timelines

Initial Response

2 Business days

Time to resolution

5 Business days

🔄 What to expect (process)

  1. Submit your request - Reach out through the service portal with details about what you need — for example, a print driver installation, a balance correction, or a permissions change.

  2. Review and triage - IT reviews your request and prioritizes it based on urgency and impact.

  3. Resolution - We complete the work — whether that's installing a driver, adjusting your budget, updating permissions, or troubleshooting a print issue.

  4. Verification - We confirm everything is working as expected (e.g., you can print, your balance is correct, permissions are applied).

  5. Closure - You'll receive a notification once your request is resolved.

 

⚡ Quick Actions

Raise a support request here: https://laurentian.atlassian.net/servicedesk/customer/portal/5/group/60/create/204

Need help?

Contact the Service Desk online

Article feedback

If you’d like to share any feedback about this article, please let us know.