/
Google Workspace Management (Setup and maintenance)

Google Workspace Management (Setup and maintenance)

🌐 Overview

Support for provisioning new user accounts, assigning application licenses, configuring Google Groups and email distribution lists, and assist managing permissions for Shared Drives.

Why use this service?

  • Require a Workspace Plus and/or Gemini license

  • Access audit of Shared Drive(s)

  • New email distribution list

Who can use this service?

  • Employees

  • Faculty

What if I have issue with the service?

see Need Help below.

Timelines

Initial Response

1 Business day

Time to resolution

2 Business days

🔄 What to expect

While the exact steps may vary, you can generally expect:

  1. Request submission
    You submit a request describing the issue.

  2. Verification and intake
    Support staff verify your identity. Management may need to be contacted for approvals.

  3. Resolution
    On approval, we work on resolving issue.

  4. Confirmation and closure
    Once the issue is resolved, the request is updated and closed.

⚡ Quick Actions

Raise a support request here: https://laurentian.atlassian.net/servicedesk/customer/portal/5/group/58/create/212

Need help?

Contact the Service Desk online

Article feedback

If you’d like to share any feedback about this article, please let us know.