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Zoom Workplace Setup and maintenance

Zoom Workplace Setup and maintenance

🌐 Overview

The Zoom Service Support and Management service provides administration and support for the university’s all-in-one collaboration platform, Zoom.

This service includes account provisioning, licensing, and troubleshooting across Zoom’s suite of tools, ensuring users can effectively host meetings, collaborate, and communicate across the organization.

Why use this service?

 

  • You need a Zoom account or license assigned or updated.

  • You are unable to host or join meetings.

  • You need help setting up webinars, events, or sessions.

  • You are experiencing issues with Zoom Phone, Scheduler, or Team Chat.

Who can use this service?

  • Employees

  • Faculty

  • Students

Who can not use this service?

 

  • External users without a university Zoom account.

  • Issues related to personal (non-university) Zoom accounts.

How do I use this service?

 

  • Submit a request specifying the Zoom service you need help with (meetings, phone, webinar, etc.).

  • Include relevant details such as error messages, account information, or requested changes.

  • Follow guidance provided by support staff for setup or troubleshooting.

What if I have issue with the service?

  • See Need Help below.

Timelines

Initial Response

1 Business day

Time to resolution

3 Business days

🔄 What to expect

  1. Request submission
    You submit a request describing the Zoom-related issue or requirement.

  2. Verification and intake
    The support team reviews your request and gathers necessary details.

  3. Troubleshooting / configuration
    Support provides guidance or performs required configurations (e.g., licensing, settings, features).

  4. Testing and validation
    Functionality is tested to ensure the issue is resolved.

  5. Confirmation and closure
    Once resolved, the request is updated and closed with details of the solution.

⚡ Quick Actions

Raise a support request here: https://laurentian.atlassian.net/servicedesk/customer/portal/5/group/58/create/212

Need help?

Contact the Service Desk online

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