Firewall Management

🌐 Overview

This service manages the security rules that control network traffic entering and leaving the campus network. We process requests to open specific firewall ports or modify access control lists (ACLs) to enable users to access specialized research equipment, host departmental servers, or other devices.

Timelines

🔄 What to expect (process)

While the exact steps may vary, you can generally expect:

1. Initial request
   You initiate a request for firewall rule addition:
   Submit https://laurentian.atlassian.net/servicedesk/customer/portal/5/group/58/create/212with the following information:

• Computer name or IP address

• Destination service or port.

2. You may be contacted by IT for clarification of request.

3. Request will be reviewed by Security Analyst.
   Rule(s) added to firewall configuration.

4. Confirmation and closure
   Once the threat is resolved or the security review is complete, the request is updated and closed with the resolution details.