Internet Connectivity

🌐 Overview

This service provides high-speed, reliable campus-wide connectivity to support academic instruction, research, and administrative operations. Network Operations actively manages bandwidth and IP allocations to balance competing demands—from massive data transfers to video streaming—ensuring stable, uninterrupted access to external cloud services and institutional digital resources.

Who can use this service?	All devices connected by wired or wireless accessing internet resources.
Which areas are covered?	Main Campus Offices and Labs Downtown MSOA Campus Offices and Labs Residences Internet
Which areas are not covered?	None
What if I have issue with the service?	see Need Help below.

Timelines

Initial Response	1 Hour
Time to resolution	4 Hours

🔄 What to expect (process)

Initial request
Submit https://laurentian.atlassian.net/servicedesk/customer/portal/5/group/58/create/212indicting the site you can not connect to.
You may be contacted by IT for further details.
Confirmation and closure
Once the threat is resolved or the security review is complete, the request is updated and closed with the resolution details.

⚡ Quick Actions

Raise a support request here: https://laurentian.atlassian.net/servicedesk/customer/portal/5/group/59/create/219

Need help?

Contact the Service Desk online

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