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VPN Server Setup and Configuration (CheckPoint Harmony)

VPN Server Setup and Configuration (CheckPoint Harmony)

🌐 Overview

The VPN Server Setup and Configuration service enables secure remote access to internal organizational resources using CheckPoint Harmony.

This service is essential for extending the organization’s network perimeter safely, allowing employees and approved external users to connect from off-site locations without exposing sensitive systems to public internet risks. It ensures encrypted communication, secure authentication, and compliance with organizational security standards.

Why use this service?

  • You need secure remote access to internal systems or applications.

  • You are onboarding a new team or external partner requiring VPN access.

  • You need to configure or update VPN policies or access rules.

  • You are experiencing issues with VPN connectivity or authentication.

Who can use this service?

  • Employees

  • Contractors

Who can not use this service?

  • Users without approved access to internal systems.

  • Unauthorized external users or unmanaged devices.

Which areas are covered?

  • Dependent on service required by requesting user/group.

How do I use this service?

  • Submit a VPN access or configuration request with required details (user/group, access scope, location).

  • Install and configure the VPN client if not already set up.

  • Connect using your assigned credentials and follow authentication steps.

  • Ensure your device complies with security requirements (e.g., updates, approved antivirus).

What if I have issue with the service?

see Need Help below.

Timelines

Initial Response

1 Business day

Time to resolution

2 Business days

🔄 What to expect (process)

  1. Request submission
    You submit a VPN setup or configuration request including required access details to on-premise resources.

  2. Verification and approval
    The support team reviews the request and confirms authorization with appropriate stakeholders.

  3. Configuration and setup
    VPN access, policies, and permissions are configured using CheckPoint Harmony.

  4. Testing and validation
    Connectivity and access are tested to ensure proper functionality and security compliance.

  5. Confirmation and closure
    Once access is confirmed, the request is completed and documented.

 

⚡ Quick Actions

Raise a support request here: https://laurentian.atlassian.net/servicedesk/customer/portal/5/group/59/create/219

Need help?

Contact the Service Desk online

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