Account Creation/Deactivation/Changes and Authentication.

🌐 Overview

Creation of accounts (including email addresses) for students and employees. Account updates such as legal name changes, as well as deactivation when you leave the University.

Timelines

🔄What to expect (process)

While the exact steps may vary, you can generally expect:

0. Account creation

   • Your account is automatically provisioned based on your role (student or employee).

   • You’ll receive a welcome email with login details and first-time setup instructions.

1. First-time sign-in & MFA setup

   • Setup your password and recovery questions.

   • Sign in to portal services and enroll a second factor (e.g., Authenticator app or phone).

2. Changes to your account

   • Update details such as legal name or preferred name through the appropriate University process.

   • Allow time for changes to sync across systems (typically within 1 business day).

3. Password management & support

   • Reset or change your password via the self-service portal.

   • If you’re locked out or can’t access MFA, contact the Service Desk for assistance.