Xerox Fleet Consumable Replenishment

Why use this service?	• You need toner or paper replenished for a Xerox fleet device • A departmental or public printer is running low on consumables (we are automatically notified when toner is low) • You need to request a specific toner cartridge for your device
Who can use this service?	• Employees • Faculty • Students • Contractors
Who cannot use this service?	• Personal printer supplies (non-university devices) • Non-Xerox fleet devices not managed by IT
How do I use this service?	In most cases, IT is notified automatically when a device is low on toner — no action is needed • If you do need to submit a request, please include: 1. Device name and serial number — check the sticker located on the device 2. Device location — the building and room number where the device is located This helps us deliver the correct consumables to the right device quickly 👉 Raise a support request here: General Support Request
What if I have an issue with the service?	See Need Help below.

Timelines

Initial Response	2 Business days
Time to resolution	5 Business days

Submit your request - Reach out through the service portal with details about what you need — for example, toner replacement, paper replenishment, or a consumable supply issue.
Review and triage - IT reviews your request and prioritizes it based on urgency and impact.
Fulfillment - We prepare the correct toner cartridge or paper stock for your printer model and location.
Delivery - The consumables are delivered and installed or restocked at the designated printer.
Closure - You'll receive a notification once your request is resolved.

⚡ Quick Actions

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