Password Reset/Change

🌐 Overview

The Password Reset service ensures you can quickly regain secure access to your Laurentian account, email, and business applications. It is intended to minimize downtime so you can return to work as quickly as possible.

Timelines

What to expect (process)

While the exact steps may vary, you can generally expect:

1. Initial request

   • You initiate a password reset or access recovery either:

     • Through the 24/7 Self‑Service Portal, or

     • By contacting the Service Desk during standard support hours.

2. Identity verification (when handled by the Service Desk)

   • If automated methods are unavailable, the Service Desk team will:

     • Perform manual identity verification - for password and MFA resets only.

     • Confirm the nature of your access issue (locked account, forgotten password, MFA problem, etc.)

3. Access restoration

   • Once verified, the team will:

     • Assist with resetting your password and/or

     • Help restore access to your network account, email, and business applications

     • Provide guidance if your issue involves MFA difficulties

4. Return to work

   • After your access is restored, you can resume normal use of:

     • Network services

     • Email

     • Business applications